CELL PHONE CALL RECORDING
       SETUP INSTRUCTIONS

This Guide will show you how to setup Call Recording with the major Cell Phone Companies

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How Does Call Recording Work?

In order for calls to be recorded, they have to be routed through the VoiceStamps Call Recording system.

How do I make my phone send calls to the VoiceStamps Call Recording System?

When you subscribe, you will be assigned a telephone number (CRVM) that will replace your existing cell phone voicemail. You will need to change the Conditional Call Forwarding settings on your phone to the new number we give you.  This may be accomplished on the phone device, cell carrier website, or may require a call to the carrier.

How do I change the conditional Call Forwarding to voicemail settings on my phone?

You will need to know your CRVM telephone number. This is the phone number that you are assigned by VoiceStamps. 

    Then find your carrier on the list below for instructions.

Provider	How to Change From Call Forwarding to Voicemail
Alltel	Enter *71 plus CRVM number as if it is a phone number that you are dialing and press "SEND".
MetroPCS Wireless	Enter *74 plus CRVM number as if it is a phone number that you are dialing and press "SEND".
US Cellular	Enter *74 plus CRVM number as if it is a phone number that you are dialing and press "SEND".
Verizon Wireless	- First Enter *71 plus CRVM number as if it is a phone number that you are dialing and press "SEND". - Then Enter *90 plus CRVM number as if it is a phone number that you are dialing and press "SEND".
iPhone (AT&T)	Enter *61 plus CRVM number as if it is a phone number that you are dialing and press "CALL". Enter *62 plus CRVM number as if it is a phone number that you are dialing and press "CALL". Enter *67 plus CRVM number as if it is a phone number that you are dialing and press "CALL".\
AT&T Wireless Boost Mobile Sprint/Nextel T-Mobile Virgin Mobile	Most newer phones from these cell providers are set up through the phone menu. Select Settings on your handset Select Call Settings Select Forwarding Now select the appropriate Forwarding options. They vary by manufacturer. You want to forward on these conditions: Busy No Answer Unavailable NOTE: DO NOT select Unconditional Set the forward-to number to your CRVM number Please call your cell provider's customer support for assistance.
Cricket	Sorry, your cell provider may not support conditional call forwarding. Please contact your cell provider's customer service.
All Other Cell Providers	More cell providers are being added shortly. Please contact VoiceStamps Customer Care to receive a notification for when your cell provider is available.

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How do I stop my phone from forwarding to VoiceStamps CR Voicemail?

    Find your cell provider below and follow these instructions:

Provider	How to Stop call forwarding
Alltel	Enter *710 as if it is a phone number that you are dialing and press "SEND".
MetroPCS Wireless	Enter *73 as if it is a phone number that you are dialing and press "SEND".
US Cellular	Enter *740 as if it is a phone number that you are dialing and press "SEND".
Verizon Wireless	Enter *73 as if it is a phone number that you are dialing and press "SEND".
iPhone (AT&T)	Enter #002# as if it is a phone number that you are dialing and press "CALL".
AT&T Wireless Boost Mobile Sprint/Nextel T-Mobile Virgin Mobile	Most newer phones from these cell providers are set up through the phone menu. Select Settings on your handset Select Call Settings Select Forwarding Now DESELECT all forwarding options. Please call your cell provider's customer support for assistance
All Other Cell Providers	Please call your cell provider

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Do airtime charges apply for calls forwarded to VoiceStamps CRVoicemail?
Some cell providers count forwarded calls as airtime, others charge a flat rate, and some do not charge a fee. Please check
with your cell provider.

How do I start the call recording on a call I receive?
When you see the phone ringing and decide it is a caller you want to record, press the “Ignore” or “End Call”button on your phone. This will send your call to the VoiceStamps Call Recording number you have programmed into your phone. The VoiceStamps CR system will immediately transfer the call back to you. Please note 
 
How long does it take to transfer back to me when I send a call to record?
The transfer back through the VoiceStamps system will happen within a few seconds. 

What caller ID will I see when the call comes back to me?
When the call comes back to you, it will show your cell phone’s caller ID—that’s how you will know it is coming from the DVCR system and not just another call coming in.

What happens if I don’t answer my phone or it’s busy?
The call will forward to the VoiceStamps Mail where the caller will leave a  message.

Will  I be notified if someone leaves me a message?
Yes, a notification will be sent to your phone via text message. The audio recording will be forwarded to your email.
You can receive the audio on your phone as well. 
 
Why doesn't the "new voicemail" indicator on my phone display that I have a new voicemail message even though I do?
VoiceStamps CRVoicemail uses your phone's SMS indicator instead of its new voicemail indicator.

How do I listen to my voice mail messages over the phone?
Dial the VoiceStamps CR number you were assigned. It will recognize your phone and auto login you in.
Please note your number has to be pre-registed for the auto-login feature to work.

Can I personalize my cell phone greeting?
Yes, just do the following
1. Dial your new voicemail number.
2. When it answers, you will hear “Press 1 to make a call, or 2 to listen to messages.”  Press 2
3. Press 3 for Other Options
4. Press 2 for Greeting Options
5. Press 1 to record your greeting. Press # to stop recording.
6. Press 3 to accept and post your new greeting

Are all calls to my cell phone recorded?
This service is flexible. You don’t have to record all calls.  The only calls that will be recorded are the one you reject sending them through the DVCR system.  If you don’t wish to record a specific call, just go ahead and answer it!

How does the voicemail service provided by VoiceStamps compare with the service from my cell carrier?
VoiceStamps provides a full-featured voice mailbox with all the features you would expect from a corporate voicemail system. It includes message delivery via email/text message.

 What about legal issues relating to call recording? 
You should consult legal counsel as to how you intend to use the call recordings that you make.